Residential Fail to start charging

Work down this list in order. Most cases are the first two.

The light is red

Pull the Emergency Stop button out to release it, then unplug the charger and plug it back in. The light will flash green.

The charger will not connect

It needs stable Wi-Fi at the mounting spot, and your phone has to be on that same network while you set it up. If the signal is weak where the charger is mounted, that is the problem.

The light never turns yellow

Yellow means plugged in and starting. If it stays green flashing, reseat the connector in the car and check that the charger is inside its available hours in the app.

A driver says payment went through but nothing happened

Have them unplug and plug back in. If the light is red, release the Emergency Stop button first.

You want to charge your own car

Toggle Payments off in the app, connect the cable and tap Start Charging.

Still not charging

Call 1-866-412-BOBA (2622) or email support@bobacharge.com. Every Boba Charge product is covered by a 2-year manufacturer warranty from the date of purchase. If it fails within that time, we replace it.